Money-back guarantee

Three promises, and no fine print designed to cancel them:

• You pay nothing until you approve the quote.
• If we miss the deadline you agreed to, you get your money back.
• If the work is wrong and we cannot put it right, you get your money back.

You are not charged to ask, and you are not charged to get a quote. Money only changes hands after you have seen the price, seen who is doing the work, and said yes.

This is the part most services get backwards. It means the risk of the first order sits with us, not you.

The deadline that counts is the one you agreed when you approved the quote, not one we adjusted afterwards.

Miss it and you are entitled to your money back. You do not need to prove you were harmed by the delay.

If a delay is caused by something we asked you for and did not receive, such as a missing file or a clarification, the clock pauses until we have it. We will tell you at the time, not afterwards.

Tell us what is wrong and we will correct it, free, as long as it falls within your original instructions.

If we cannot make it right, you get your money back. We are not going to argue you into accepting work you are not happy with.

For quality problems, give us a chance to fix it before asking for a refund. Most issues are a misread instruction and take one round to sort out.

This does not apply to a missed deadline. If we are late, you can go straight to a refund.

Being straight with you about the limits:

• A grade you were unhappy with, where the work matched your instructions. We cannot guarantee outcomes, and nobody honestly can.
• Changing what you wanted after the work was done. That is new work, and we will quote for it.
• Instructions that were not given to us. We can only work from what we were told.
• Work you asked us to rush against our advice, where we told you at the time that the deadline was too tight.

Email orders@helpmeinhomework.com with your order and what went wrong. There is no form and no ticket queue.

We aim to reply the same day and to resolve it within a few working days. Refunds go back the way you paid.

Not sure whether your situation is covered? Ask before you order. We would rather answer the question up front than disappoint you later.